Category Archives: Campaigns

The Metrics of Pizza

Earlier this week, I came across an analysis of the top five American pizza brands in social media. True Social Metrics took a look at the Facebook activity of  Pizza Hut, Domino’sPapa John’s,  Little Ceasar’s and Papa Murphy’s to evaluate the effectiveness of the brands’ social media campaigns. Here is what they came up with.

These analytics require some explanation and so I’ll give you a brief rundown.

The conversation rate refers to the number of audience comments or replies per post and provides quantitative as well as qualitative data about the audience. The amplification rate refers to the rate at which your followers take your content and share it through their network. The applause rate is the number of likes per post.
These measurements provide unique statistics that indicate what your brand is doing well and where it can improve.

Pizza Hut nailed it, with consistency cross the board and should just keep on keeping on.

Curiously, Domino’s takes the lead in the applause rate. “Liking” a post is the least engaging thing a follower can do, and so one might consider that the applause rate may not be the greatest indication of effectiveness. If the goal is to maximize audience participation, is Domino’s is posting enough engaging material?

Don’t let the graphic deceive you, Little Ceasars‘ is doing well. The brand is consistent in all three categories; the numbers are just smaller. This makes sense, with 6x less fans than Pizza Hut.

According to the study, Papa John’s‘ activity is dangerous because they have many comments but few likes or shares. What would cause this?  A closer look…

Check out a previous post on Papa John’s for more info on this controversy.

Lastly, Papa Murphy’s is doing alright. It might not hurt for them, like Domino’s, to reach out to their fans by posting more engaging content.

I was totally enlightened by these social media metrics and glad to share them with you guys. I think the most important thing to take away from this analysis is that numbers mean very little if the context and meaning behind them are neglected. These metrics are a way to view your campaign comprehensively, but brands should not make the mistake of ignoring the content behind the numbers.

For more information about how to measure a brand’s social media effectiveness, I reccomend Occam’s Razor‘s “Best Social Media Metrics: Conversation, Amplification, Applause, Economic Value”.

NP 4/30

2 Comments

Filed under Campaigns, Media Literacy, NP, Social Media

Papa’s Story

Marketers spend much time and energy figuring out how best to create brand loyalty for their clients. Brand loyalty can be described as the extent to which consumers are faithful to a brand (repeat purchases), regardless of marketing pressure by competing brands (Business Directory).

An effective way to create brand loyalty among todays consumer is to create a narrative your target audience can relate to. “Storytelling—in its many forms—is one of the most powerful tools for presenting the truths of your product, service, or brand” (MarketingProfs). A storytelling approach can “help brands more empathically interconnect with the buying minds of their customers. There is simply more for them to hold onto” (MarketingProfs).

Lets look at this narrative Papa John’s put together in 2011.

“Stories are slices of life that can subtly reflect bits and pieces of common ground between consumer and brand” (MarketingProfs).  In what ways does “Papa John Telling the Papa John’s Story” execute this well?

Nostalgia. John Schnatte, CEO begins his monologue by reminiscing about when he was young. “When I was growing up as a boy, my mentor was my papa.”  The audience relates, thinking about their own experience growing up.

Family values. Speaking warmly of his grandfather, he says that since the beginning, Papa John’s has never forgot what mattered most. “He had a fanaticism of doing things in a high-class manner…One of our fundamental beliefs from the get-go was we were gonna be a family run, independent pizzeria–no matter how big we got.”  Even though Papa John’s is a franchise with over 4,000 stores nationwide, Schnatte asks that you still think of the company as a mom-and-pop shop.

Just like you. When I was fifteen I was wershing [washing] dishes…and I hated washing dishes and the…brothers gave me a raise, and I got to make pizzas. I worked as a dishwasher for close to five years. I hated washing dishes. I got a raise. Now I’m starting to relate to this guy! Throughout the video, we see scenes of this millionaire working side by side on the assembly line with his “teammates”, laughing and getting his hands dirty, “saucin” and “slappin the dough”. This can make an audience think he’s in the kitchen making pizza. He’s not.

Care about employees. “The thing I am most proud of today is our 80,000 team members worldwide, they don’t do anything second rate…[they] put their best foot forward…We founded Papa John’s with two simple premises: take care of your people, and make the best pizza you can.” Papa John’s isn’t like other companies that treat their employees badly. Schnatte cares about his workers and values them so much he calls them his teammates.

Do you think Schnatte really feels this way about his teammates, after comments he made suggesting Papa John’s would cut employees’ hours and raise prices in anticipation of the Affordable Healthcare mandate?

Better Ingredients, Better Pizza, Better get a second Job

Are you loyal to any brands because of a story you were told? Research the WHO behind the marketing in order to distinguish between what the company wants you to see and what’s actually there.

W/P Option 2: 04/19

6 Comments

Filed under Campaigns, Ethics, Media Literacy, WP

Goodman’s American Pie and Transparency

If you’ve read my previous posts you’ll know all about Domino’s radical marketing strategy called the “Oh Yes We Did” campaign. The strategy was groundbreaking for the industry. Imagine: a multi-national company being honest and transparent in their food products and marketing; it’s unheard of!

Way before Domino’s began to practice the novel concept [hint: sarcasm] of  “transparency”, odds are, your local independently owned pizza shop was doing it first. Take Goodman’s American Pie in my hometown of Ludlow, Vermont for example. Goodman’s American Pie is located less than a mile away from the well known ski resort, Okemo Mountain. On a typical Friday night in the winter “the wait” for a pizza can be up to two and a half hours as mountain-goers process into town from NY, NJ, MA, CONN, etc. This video was shot in the winter of 2011, on a Friday night, before the mayhem, and shows the everybody the pizza making process– from start to finish. How’s that for transparency?

This video is part two of a series called Behind The Bus, which you can take literally, because what separates the kitchen area from the dining area is a extended VW Bus. See the first video here.

Other things GAP does well: The small business has a fairly static website with basic information anyone would need to know to order and pick up a pizza. However, they have a very active Facebook  with new posts almost every day and over 800 “Likes”. They also have a Twitter (@woodfiredza), with fewer posts and fewer followers (about 130).

Mustache

The best part about Goodman’s American Pie’s marketing strategy: it’s unpretentious. The Facebook page is handled by the owners who post whatever they want: pizza promotions and events–yes, but also family photos, memes, Clint Eastwood pictures, mustaches, car photos–anything of interest. And customers eat it up! Unlike Domino’s “transparency” campaign, Goodman’s American Pie doesn’t have to pay through the roof (over 185.5 million dollars annually) trying to convince customers they run an honest business. Transparency is automatic for GAP, and that’s evident for anyone who follows their Facebook account.

Clint: Pizza is Good For the Soul

NP 04/16

8 Comments

Filed under Campaigns, Media Literacy, NP, Vermont

Pizza Hero

It Could Be You

In November of 2011, Domino’s Pizza released their new app and advergame, “Pizza Hero“. An advergame is a game expressly created for the purpose of promoting a product or service. Pizza Hero is awesome. The player is taken through the entire pizza making process, having you knead dough, spread sauce, add cheese and toppings, cook the pie, and slice and box it. You compete with other users because based on the quality of your pie you are awarded points. The better you get at the game, the more challenging it gets. The difficulty isn’t the only thing that increases. As you play, you get hungrier, too!

The point of an advergame is to get people thinking about your product, but Pizza Hero goes one step further. If playing this game has you salivating at the mouth, have no worries, you can order a pizza for delivery right from the game itself!

Pizza Hero does it right. This advergame is playing off of Domino’s famous transparency campaign, allowing the public to “participate” in what goes on in the Domino’s kitchen.  The game graphics are realistic enough to make you hungry for a steaming pizza, and at the end if you decide to act on this hunger impulse, you can order a pie from the app itself.

For a few decades now, there have been shifts in the percentage of people who make their own meals at home. The numbers have been steadily decreasing as people rely more and more on take out and delivery for dinner. Pizza Hero is sort of interesting in that it allows the consumer to “participate: in the pizza-making process so that at the end when they pay the delivery driver it’s almost like they made it themselves. What do you guys think about Domino’s Pizza Hero as an advergame? Entertaining, persuasive, or both?

WP 4/08

Leave a comment

Filed under Campaigns, Media Literacy, WP

Pizza Hut Hut Hike

According to NRN Pizza Hut hit a single-day sales record on Superbowl Sunday this year with this commercial, compiled of  crowd sourced clips playing football. Using platforms like Facebook and Twitter, they asked fans to submit videos of themselves playing football and saying  “Hut Hut Hut” to appear in a spot during the Superbowl. They weren’t alone in soliciting user-generated content this football season. Companies like Pepsi, Doritos, and Lincoln also creatively crowdsourced for, what most would argue, the most important advertising day of the year in America.

What is it about crowdsourcing that is so effective? For those of you who are unfamiliar with the phenomena, here is a short video to get you up to speed.

Crowdsourcing in advertising embraces the idea that your customers are not only consumers, but producers as well. They are your target audience, but can also be used to perpetuate your brand identity among greater audiences. ” Such opportunities give consumers the illusion that they’re in the driver’s seat. But the real driver: Advertisers are trying to coax consumers into getting more involved with their brands” (USA Today).

This Pizza Hut commercial was very successful. Users submitted their footage online, voluntarily, with the desire to be in a national ad, maybe without realizing they would become a part of the Pizza Hut brand.

Crowdsourcing, in the case of this Pizza Hut Superbowl commercial, is utilizing “Plain Folks”, a technique that persuades people “by appealing to the common man” (ACME). Often times in advertising, companies spend a lot of time and money to make actors / scenes appear to be normal / typical and relatable to their target audience. The great thing about crowdsourcing for advertisements is that the people who submitted their own user generated videos are already in Pizza Hut’s target audience. Much less manipulation has to go into the production of the commercial this way, aside from choosing and compiling which videos they wish to use.

Crowdsourcing is a trend in advertising for a variety of industries. How long do you think it will be until it runs its course?

NP 3/26

3 Comments

Filed under Campaigns, Media Literacy, NP

Eau de Pizza Hut

In December of 2012, Pizza Hut came out with a limited-edition perfume, which smells of “freshly baked, hand-tossed dough,” after joking about it on a Facebook post last August.

pizzahutperfume

The perfume was released to commemorate Pizza Hut Canada reaching 100,000 Facebook fans. Only 110 bottles were produced and shared the first 100 fans to send Pizza Hut Canada a message.

What started as a joke posted by Pizza Hut Canada’s Marketing firm to engage more consumers via Social Media, ended with the company, after much trial and error, creating a scent, Eau de Pizza Hut. Beverley D’Cruz, Marketing and Product Development Director of Pizza Hut Canada says: “What better way to celebrate our Facebook fans than by providing them with a way to enjoy the fresh smell of Pizza Hut pizza whenever they want!”

Eau de Pizza Hut is a perfect example of marketing/advertising in our 21st century media culture, demonstrating a major shift in the way that companies call attention to their products nowadays. This MASS MEDIA  to PERSONAL/PARTICIPATORY shift is evident and a major driving force in the way companies do marketing. Prior to social media platforms like MySpace, Facebook, and Twitter, campaigns were largely one way highways from the production studio to the masses, limiting customer interaction and participation greatly. With the rise of Web 2.0, everyone with Internet access is invited to the conversation.

As silly as the idea of  Eau de Pizza Hut seems to me, it was a successful way for Pizza Hut Canada to form a stronger relationship with it’s customers through Social Media. This perfume is a small way for Pizza Hut’s public to feel important and for this large multinational company to seem reachable.

pizza-hut-cologne-grease

NP 3/19

 

3 Comments

Filed under Campaigns, Media Literacy, NP

Fallacious Pizza Advertising

The average American living in a city sees an estimated 5000 advertisements a day. Rarely is a blank space unfilled. It is becoming increasingly important to view these ads with thoughtful criticism. Identifying fallacies (errors) in arguments as they are presented to you can help you to become more media literate, educated consumer. The top three pizza chains spend just over  half a billion dollars annually on media (Domino’s $185.5 million, Pizza Hut $219.6 million, and Papa Johns $112 million). They are no exception to using fallacious arguments to ultimately persuade the audience to buy their pizza.

The pizza commercial above depicts a heartfelt conversation shared between a father and his son over pizza at CiCi’s. The father is ranting about consistency in baseball while perusing the buffet. The son is listening intently. Toward the end, the son calls his Dad out on taking three different kinds of pizza, negating his father’s point about consistency. The Dad laughs off his son’s cheekiness, and they go to enjoy their meals.

This is an example of one type of emotional fallacy called sentimental appeal. The goal of using a sentimental appeal is to distract the audience from the facts by using “powerful images that evoke emotions in support of that conclusion”(Everything’s An Argument),  the conclusion being in this case that you can be a good Dad, too by bringing your kids to CiCi’s! This warm commercial encourages “Dads to take action in their kids lives”; the only solution for deadbeat Dads to strengthen relationship with their kids to grab a slice at CiCi’s and call it a day. Despite the superficial message, it has good value and CiCi’s is engaging in responsible communication.

Another fallacy in pizza advertising can be applied to the photo above, depicting an artful crop circle stunt done for the promotion of Papa John’s new 100% whole wheat crust. I have to admit, its a clever idea. I do not have the nutritional  expertise to know all of the benefits of eating whole wheat pizza crust, but I do know that healthy sells. Taking a “health” approach in food has been a major trend in food marketing in the past few years. The above crop circle is a creative example of an argumentative fallacy called bandwagon appeals. “Bandwagon appeals are arguments that urge people to follow the same path everyone else is taking” (Everything’s An Argument). Utilizing current trends often driven by mass media can be an effective way to market your product. When viewing advertisements, the audience must remember that they aren’t always so transparent. Papa John’s celebrates their new 100% whole wheat crust, which connotes healthier pizza. In order to become an informed consumer, the audience should educate themselves on how the dough is processed, but also on other ingredients that go into the pizza like cheese and sauce. One slice of a 14inch whole wheat crust cheese pizza from Papa John’s has “280 calories, 12g fat, 38g carbs, 5g dietary fiber, 13g protein, 730mg sodium” (Fitness). So, although the whole wheat crust might be the better alternative compared to the original recipe, if health is the primary concern, consider going elsewhere for a slice. Creative campaign, though, and Papa John’s is still participating in responsible communication because all of the nutritional information is available to their customers if they are interested enough to look.

WP 3/1

Leave a comment

Filed under Campaigns, Media Literacy, WP